c444's Privacy Policy

1. Introduction and Scope

This privacy policy is an official document of c444, describing our commitment to the processing, storage, and protection of information collected from you while using our platform. This policy applies to c444's website, mobile application, and any of our digital services.

By using c444's services, you acknowledge the terms set out in this privacy policy. If you disagree with any part of this policy, please contact our support team before using our services.

For details on the rights and obligations related to use of our services, please read the Terms and Conditions page, which covers all matters related to account management, bonus use, and payments.

2. What Information We Collect

c444 collects certain types of personal information to provide services to its members. This information falls into two main categories: information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification — all members must be 21 years of age or older)
• Mobile number and email address
• Payment account details (bKash, Nagad, or Rocket number)
• National ID card or equivalent document details for identity verification
• Information provided when contacting our support team

2.2 Information Collected Automatically

When you use the c444 platform, we collect the following information through technical means:

• Device type, operating system, and browser version
• IP address and general location information
• Time spent on the site and pages visited
• Game history and transaction records
• Session information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and payment processing, we may collect relevant information from trusted third-party service providers. This information is used only for the specified purpose and is not processed for any other reason.

3. Purpose of Data Use

c444 uses collected information only for specific and legitimate purposes. We never sell your information or transfer it to third parties for commercial purposes.

3.1 Service Operations

• Creating, verifying, and securing account login
• Processing deposits and withdrawals and maintaining transaction records
• Providing bonuses and promotional offers and monitoring their use
• Identifying and resolving technical issues on the platform

3.2 Security and Compliance

• Preventing unauthorized access to accounts and fraud
• Complying with Anti-Money Laundering (AML) regulations
• Verifying members' age and identity
• Maintaining the integrity of the platform and a fair gaming environment

3.3 Service Improvement and Communication

• Customizing the service according to your preferences
• Sending important account updates and transaction notifications
• Running 24/7 customer support effectively
• Continuously improving platform services and user experience

4. Data Storage and Security

c444 treats the protection of your personal information as its highest priority. We apply industry-standard technical and procedural security measures that protect your information from unauthorized access, modification, or damage.

4.1 Technical Security

All data exchanged between our servers and the client is fully encrypted via SSL/TLS protocol. Stored data is also secured using strong encryption methods. Passwords are never stored directly — only cryptographic hashes are stored.

4.2 Data Retention Period

We retain your information for as long as your account is active and for a defined period after that. Financial transaction records are kept for the period required by applicable regulations. Once the purpose is fulfilled or there is no legal obligation, data is securely deleted.

4.3 Response to a Data Breach

If a data breach occurs that could put your personal information at risk, we will notify you and the relevant authorities as quickly as possible. Immediate technical steps will be taken to address the situation.

5. Cookies and Tracking Technologies

c444 uses cookies and similar technologies on its platform. These are small text files stored in your browser that help ensure the proper functioning of the site.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security; they cannot be disabled.
• Functional Cookies: Remember your language preferences and interface settings.
• Analytical Cookies: Used to understand which parts of the site are used most; this information is completely anonymous.

5.2 Cookie Controls

You can manage cookies from your browser settings. Please note that disabling essential cookies may affect some core functions of the platform.

6. Data Disclosure and Third Parties

c444 never sells your personal information. However, limited information may be shared in the following specific circumstances as required for service operations:

6.1 Payment Processing

Relevant information is shared with the respective payment service providers to process transactions through bKash, Nagad, and Rocket. This sharing is solely for completing transactions and for no other purpose.

6.2 Technology Service Partners

Game provider studios and technology infrastructure service providers may receive the minimum information necessary to deliver their services. We have strict data protection agreements in place with these partners.

6.3 Legal Obligations

We may be required to disclose information under a court order, a lawful request from law enforcement, or applicable legal regulations.

7. Your Rights and Choices

You have certain important rights over your personal information. c444 respects these rights and will assist you when you wish to exercise them.

7.1 Right to Access and Correct Information

You can view the personal information we hold about you at any time by going to your account settings. If any information is incorrect or incomplete, you may request that it be corrected.

7.2 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, financial transaction records or information subject to legal obligations may not be deletable before the specified retention period has ended.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional messages, you may opt out at any time. To do so, update your account settings or notify our support team. Essential communications related to your account and transactions cannot be stopped.

7.4 Responsible Gaming Tools

c444 provides various protective tools to help you manage your gaming. Our Responsible Gaming section covers deposit limits, time limits, and self-exclusion options in detail.

8. Protection of Minors' Data

All c444 services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

The registration process includes an age verification step. If we become aware that a minor has opened an account, that account will be closed immediately and all associated information will be deleted.

If you suspect that a minor you know has registered on our platform, please notify our support team immediately.

9. International Data Transfers

Parts of c444's technology infrastructure may be located on international servers. For any data transfer, we ensure that applicable data protection standards are maintained.

Even when data is processed internationally, the same level of encryption and security measures applied on our primary servers is used to keep your information secure.

10. Policy Changes and Updates

c444 may revise this privacy policy from time to time. If there are any significant changes, we will send you advance notice to your registered email or mobile number.

Continued use of the platform after changes will be taken as your acceptance of the updated policy. We recommend that you check this page regularly.

The "Last Updated" date at the top of the page always indicates the date of the most recent revision. To learn more about other important matters related to our site, visit the About Us page, where c444's services and goals are presented in detail.

11. Contact Us

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact our support team. You can get immediate assistance through our 24/7 live chat service.

For answers to common questions, visit our FAQ section, which contains answers to common questions about accounts, payments, and privacy.